Pre-Order FAQs

What is a 'Pre-Order'?

The ability to purchase products that are not (yet) in stock for delivery at a stated time in the future. Each product shown below will clearly state the anticipated arrival date. (Updates will be posted in our Facebook Group: GW Acrylic -Speciality Display Products)

When do I pay for my 'Pre-Order'?

Payment is required via the checkout immediately to confirm your order for the product(s). 

When do I pay for shipping my 'Pre-Order'?

Shipping will be invoiced via email once the stock is in hand and ready to dispatch. See example SHIPPING COSTS (Over 2kg via courier) HERE

Can I combine multiple Pre-Orders?

Yes - multiple Pre-Orders can be consolidated into one dispatch to save on shipping costs. If you confirm an order that includes product(s) in stock then we will dispatch the stock immediately as shipping will have been charged at checkout automatically (if applicable). The Pre-Ordered product(s) will remain on back order for you.

When will I receive my Pre-Order?

We will dispatch all 'Pre-Ordered' products within 2-3 business days AFTER receiving settlement of the shipping invoice. Your shipping invoice will be issued once the incoming stock has been received into our warehouse. You will receive a tracking number the day of dispatch via email.

Can I cancel my Pre-Order?

Yes - there is no charge for cancelling a Pre-Order at anytime up until the shipping invoice has been issued. However, if you choose to cancel your Pre-Order after receiving the shipping invoice then we will charge 10% of the product price due to administration costs.

Our standard Terms & Conditions apply in addition to the above details

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Registered in England. Company No: 09216379. VAT No. 287102406.   Registered Office: 12 Eastleigh Close, Frome, Somerset BA11 2HZ

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