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Welcome to the Pre-Order Hub
All products shown below are currently in transit to our UK warehouse
PLEASE READ THE FAQ'S BELOW
FAQs
What is a 'Pre-Order'?
The ability to purchase products that are not (yet) in stock for delivery at a stated time in the future. Each product shown will clearly state the anticipated arrival date. (Updates will be posted in our Facebook Group: GW Acrylic -Speciality Display Products)
When do I pay for my 'Pre-Order'?
Payment is required via the checkout immediately to confirm your order for the product(s).
Can I combine multiple Pre-Orders?
Yes - multiple Pre-Orders can be consolidated into one dispatch to save on shipping costs. Any additional shipping fees charged will be refunded to your original source of payment.
Please note: If you confirm an order that includes both 'in stock' as well as 'Pre-order' product(s), then we will consolidate all products together once the pre-ordered products are in-hand. No part shipments will be processed.
When do I pay for shipping my 'Pre-Order'?
Shipping will be charged at the point of order confirmation via the checkout.
ALL PRE-ORDERS WILL BE CHARGED SHIPPING UNLESS COLLECTING IN PERSON FROM A TOY SHOW OR OUR WAREHOUSE.
When will I receive my Pre-Order?
We aim to dispatch all 'Pre-Ordered' products within 7-10 business days AFTER receiving the new stock - if not sooner!
You will receive a tracking number via email the day before or on the day of dispatch.
Can I collect my order at the next Toy Show?
Yes - we are always happy to help you save on delivery costs by handling over your order at the next Toy Show that GW Acrylic will attend. Please select the show you wish to collect from at the checkout within the delivery method options. Please see here for our intended schedule or keep in touch via our Facebook Group.
Can I cancel my Pre-Order?
There is no charge for cancelling a Pre-Order at anytime up until your dispatch confirmation email has been sent. However, if you choose to cancel your Pre-Order AFTER your dispatch confirmation email has been sent then we will charge 15% of the order total to cover our expenses and repacking costs on return of the products. Return costs are payable by the customer.
Our standard Terms & Conditions apply in addition to the above
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